FAQ
Answers to common questions about Helm for App Store Connect: setup, API keys, iOS and macOS requirements, .helm setup files, and AI models.
Does Helm store sensitive data?
Your App Store Connect credentials stay on your device in the keychain. We only receive anonymized usage analytics. See our privacy policy.
How do I set up Helm?
Onboarding walks you through each step. For a detailed walkthrough, see our guide. On iOS the steps are the same, but we recommend setting up on macOS first so your setup can sync over iCloud.
Do I need to buy Helm Pro again for iOS?
No. One purchase covers both macOS and iOS. If something looks off, contact support.
I can't find the API keys
Only the account holder can create App Store Connect API keys. If that isn't you, ask them to set up Helm and share a .helm setup file so you can use Helm without keys of your own.
Does Helm need an Admin API key?
An Admin key is needed for every feature to work. You can also use the App Manager role, but then you can't reply to Customer Reviews. See the full comparison on our access roles page.
What iOS and macOS versions does Helm support?
Helm requires iOS 26+ and macOS 26+.
What is a .helm setup file?
An encrypted file that lets teammates use Helm without their own API keys, with access limited to the apps you choose. Export one after onboarding from Settings → Account → Export Setup File.
What AI models does Helm use?
By default Helm uses GPT 5.4 nano and GPT Image 2. With your own OpenAI API key, you can select any model you want.
Can I get a discount?
Yes. Women in tech get 90% off Helm Pro. Apply on our Women in Tech page. Students can qualify too; reach out and tell us a bit about your situation.